This was a UX project on a brief from the IRC in New York.
The problem that the IRC was facing was how to help refugees get a job that was more than minimum wage. They have a good record of getting them their first job, as dishwashers or cleaners, but after that they fall short. They needed a solution to help them take the refugees to a better job in their actual field of work.
During our research we noticed that the user journey for refugees looked a lot different between Sweden (where we were) and the states (where the IRC are mostly active). So we tried to come up with a solution that was global, and could be applicable in both countries. The IRC is not active in Sweden at the moment, but they are in other european contries, so they were open for that kind of solution.
We went to a refugee workshop hosted by KTH, that discussed the current refugee problems, and we also meet with refugees in Stockholm and the people working with non-profil organisations to help the refugees in Sweden at the moment. We talked to IRC and looked at how they work and how other organisations look at this problem.
The many different solutions we came up with for this project were all focused around meeting the refugee where they already are. We wanted to create an idea that used the technology available today and to use it 100% human centered, meaning it should be simple to use and easy to understand. We based this solution on the behavior of not only refugees, but people.
We named the solution Huda, because of the meaning of the name, which is "right guidance". We thought this was fitting since it is guidance to the right kind of job that they want.
I worked with a great team during this project, and I learned a lot about UX, and the current refugee crisis in Europe.